Of patient calls and messages answered — even during consultations
Fewer no-shows with automated reminders
Average time to book — by phone, text, or WhatsApp
Patient support across voice and messaging channels
Built for every role in your practice
One AI. Your whole practice covered.
Patients get instant answers. Staff focus on care. Owners see a fuller schedule and fewer no-shows.
For Patients
- Book, reschedule or cancel anytime
- Instant answers on hours, location & fees
- Appointment reminders with one-tap confirm
- Prescription refill request routing
- After-hours urgent care guidance
- 80+ language support
For Reception Staff
- AI handles all routine calls and messages
- Only urgent or complex cases escalate
- Full conversation transcripts logged automatically
- Appointment calendar stays updated in real time
- No more voicemail or message backlogs to clear
- Staff spend time on patients, not phones
For Practice Owners
- Fuller schedule, fewer gaps
- No-show rate drops with automated reminders
- Zero missed calls — ever
- Patient satisfaction improves
- Scales without hiring more reception staff
- Revenue reporting and booking analytics
Complete patient journey automation
From first call to follow-up, handled.
Every patient touchpoint — booking, reminders, questions, follow-ups — running automatically while your team focuses on care.
Synced to practice management system
24/7 Appointment Booking
Patients book at midnight. You wake up to a full schedule.
Patients call, text, or message at any hour. AI finds the right slot, confirms the booking, and syncs it to your calendar instantly. No hold times, no voicemail, no callbacks required.
Your appt with Dr. Chen is tomorrow at 9:30am. Reply CONFIRM or CANCEL.
30-min reminder: Dr. Chen · 9:30 AM · 14 Green St, Level 2.
We notice you haven't confirmed for tomorrow. Reply YES to keep or NO to reschedule.
Smart Reminders
Reminders that get replies — and fill gaps before they cost you
Automated reminders with one-tap confirm or reschedule. When a patient cancels, AI immediately offers the slot to the next patient on your waitlist — keeping your schedule full.
Do you bulk bill?
Yes — we bulk bill for concession card holders and children under 16. Standard patients pay a $35 gap.
Are you open Saturday?
We're open Sat 9am–1pm for urgent appointments. Book online or reply BOOK to get a slot.
How do I get a referral to a specialist?
Your GP can provide a referral at your next appointment. Want me to book one this week?
Patient FAQ
Every question answered instantly — not in a phone queue
Billing, hours, directions, referrals, scripts — your AI answers from your practice knowledge base, accurately and consistently, any time of day.
My 4-year-old has had a fever for 2 days. What should I do?
A persistent fever in a young child warrants a same-day assessment. I can book an urgent appointment with Dr. Lee this afternoon at 3:15pm — shall I confirm that?
Urgent Triage
Urgent cases get same-day slots. Routine ones get queued appropriately
AI assesses urgency from the patient's description and books accordingly — keeping your urgent slots for patients who need them, and routine slots for follow-ups.
After appointment
- Care instructions sent via SMS
- Prescription ready notification
- Follow-up booking offered automatically
Preventive care
- Annual health check reminders
- Vaccination due alerts
- Chronic disease review prompts
Ongoing Care
Patients stay engaged long after they leave the clinic
Post-appointment instructions, prescription alerts, preventive care reminders, and recall campaigns — all automated. Patients feel looked after. Your recall rate climbs.
How it works
From missed call to booked appointment — in seconds.
EverOpen connects to your existing phone number, SMS, and WhatsApp. One setup. Every patient covered.
Patient calls, texts, or messages
Phone, SMS, WhatsApp, or web chat — EverOpen answers immediately on every channel. Patients are greeted with your practice name and get a response in seconds, not minutes.
Works with your existing phone number. No new hardware.
AI books the right appointment
The AI asks about the nature of the visit, checks your live availability, and offers appropriate slots — prioritising urgency appropriately. The patient picks a time and the booking is confirmed instantly.
Syncs with your existing practice management system or calendar.
Reminders go out automatically
The evening before and the morning of, patients receive reminder messages with one-tap confirm or reschedule. Non-responders get a follow-up. Cancellations automatically trigger a waitlist fill.
40% average reduction in no-shows reported by healthcare practices.
Complex calls escalate to your team
Medical questions, distressed patients, complaints, and anything that requires clinical judgment are flagged and routed to the right person immediately. AI handles volume — humans handle nuance.
Your staff only receive calls that genuinely need them.
Post-visit care keeps patients engaged
After each appointment, care instructions, prescription notifications, and follow-up booking prompts go out automatically. Annual health checks, vaccinations, and chronic disease reviews are triggered on schedule.
Patients who receive proactive outreach are 3× more likely to return for preventive care.
Built for every practice type
Your specialty, your workflow.
EverOpen adapts to the language, triage rules, and booking workflows of your specific practice — from single-GP clinics to multi-specialty groups.
GP & Family Medicine
Bulk billing triage, same-day urgent slots, chronic disease recalls, prescription refill routing, and preventive care reminders.
Dental Clinics
6-month check-up recalls, treatment follow-ups, insurance pre-authorization questions, and emergency pain appointment routing.
Physiotherapy & Allied Health
Referral intake, multi-session bookings, exercise plan reminders, and NDIS/Medicare plan queries answered instantly.
Mental Health Practices
Sensitive triage with crisis escalation, Medicare Mental Health Plan queries, waitlist management, and after-hours safety resources.
Specialist Clinics
Referral-only intake, specialist waitlist management, results notification, and post-procedure follow-up scheduling.
Veterinary Practices
Pet owner booking, vaccination and worming reminders, post-surgery discharge instructions, and emergency after-hours triage.
Ready to fill your schedule?
AI reception, set up in days.
No new phone systems. No extra staff. Just a practice that never misses a patient, never leaves a call unanswered, and never loses a booking to voicemail again.
Works with your existing phone number and booking system.