Maintenance intake by phone or message — no issue goes unlogged
Of tenant calls and messages resolved without staff involvement
Faster response to tenant requests across voice and messaging
Urgent calls or messages missed overnight
Built for every stakeholder
Tenants, owners, and managers all sorted.
Tenants get instant responses. Owners stay informed. Property managers spend time on management, not message volume.
For Tenants
- Maintenance logged instantly — any hour
- Repair status updates without calling
- Lease questions answered from their agreement
- Pet, parking, and visitor policy queries
- Rent payment and arrears questions handled
- Move-out notice and inspection scheduling
For Property Owners
- Repair status updates without calling the PM
- Levy and AGM notices via WhatsApp or SMS
- Maintenance cost approvals requested automatically
- Monthly statement and document delivery
- Vacancy updates and new tenant notifications
- Questions about their specific property answered
For Property Managers
- 80%+ of routine calls and messages handled without them
- Contractor booked and confirmed automatically
- Urgent issues escalated immediately, routine queued
- Full conversation log — voice and text — for every maintenance request
- Inspection scheduling managed without back-and-forth
- Portfolio scales without proportional headcount growth
Complete property communication automation
From 2am emergency to annual inspection — handled.
Every maintenance issue logged and dispatched. Every tenant question answered from your documents. Every owner kept in the loop — automatically.
Owner notified · PM alerted · ETA 45 min
Emergency Maintenance
Midnight burst pipe handled in minutes — not the next morning.
EverOpen triages urgency instantly. Emergencies get immediate contractor dispatch and owner notification. Routine repairs get logged, scheduled, and confirmed — all without a property manager being woken up.
Can I have a pet in my unit?
Under your lease and building bylaws, pets under 10kg are permitted with written approval. Reply YES to submit an approval request.
When does my lease expire?
Your lease for Unit 4B at 18 Harbor St expires on 31 July 2026. I can flag a renewal with your property manager if you'd like.
Am I allowed to sublet my unit?
Subletting requires written consent from the landlord under your tenancy agreement. I've flagged this for your PM to respond directly.
Tenant FAQ
Bylaw and lease questions answered from your own documents
Upload your tenancy agreements, bylaws, and building rules. EverOpen answers tenant questions accurately — flagging to your PM only the ones that genuinely need a judgment call.
Routine repair
Dripping tap — Unit 7C
Premier Plumbing · Thu 2pm
Annual inspection
Smoke alarm check — Block B
SafeCheck Co · Mon 9am
Pest control
Quarterly treatment — All units
BugBusters · Fri 8am
Contractor Scheduling
Repairs coordinated without the phone tag
EverOpen coordinates tenant availability, books from your preferred contractor list, confirms the appointment on both sides, and notifies your team. No emails, no calls, no follow-up chasing.
Repair approved · Unit 12A
Hot water system replacement approved. Cost: $1,850. Work scheduled Tue 9am.
Vacancy update · 5 Elm Ave
Unit now vacant. Listing goes live Thursday. Open inspection Saturday 11am.
Rent received · All units
March rent collected in full. Statement attached.
Owner Updates
Owners stay informed — without calling your office
Maintenance updates, repair cost approvals, vacancy notifications, and rent statements sent automatically to owners via WhatsApp or SMS. They stay in the loop; you stay out of the message queue.
Routine compliance
- Annual smoke alarm checks triggered
- Gas service reminders sent on schedule
- Electrical certificate expiry alerts
Lease renewals
- 90-day renewal notice sent automatically
- Tenant reply captured and logged
- Inspection scheduling triggered on notice
Compliance & Renewals
Nothing falls through the cracks across your whole portfolio
Annual compliance checks, lease renewal notices, and inspection scheduling — all triggered automatically based on your calendar. Your portfolio stays compliant without manual tracking.
How it works
From midnight emergency to annual inspection — automated.
Upload your tenancy agreements, bylaws, and contractor list. EverOpen handles the communication from there.
Tenant or owner contacts you — any hour
SMS, WhatsApp, phone, or web chat — EverOpen responds instantly. No waiting until 9am. No voicemail that gets forgotten. Every message is acknowledged and logged within seconds.
Tenants judge property management on response speed. First impressions are made at 2am.
Maintenance issues are triaged and logged immediately
AI collects issue details, unit number, urgency, and access availability. Emergencies trigger immediate contractor dispatch. Routine repairs are scheduled within your preferred timeframes. A full record is created automatically.
Every request logged with full context — no more he-said-she-said disputes.
Contractor booked, tenant confirmed, PM notified
EverOpen books from your preferred contractor list, confirms access with the tenant, and sends your team a summary. Both parties get reminders. You get notified when work is completed.
Repair coordination that used to take 4 phone calls now takes zero.
Routine questions answered from your documents
Lease terms, pet policies, subletting rules, parking allocations, rubbish collection — EverOpen answers from your uploaded documents. Complex questions and disputes escalate to your team with full context.
Upload your documents once. Answer the same questions zero times.
Compliance and renewals triggered on schedule
Annual inspection notices, smoke alarm check reminders, lease renewal letters, and compliance certificate expiry alerts all go out automatically on your defined schedule — nothing slips through.
Proactive compliance communication reduces tenant disputes by keeping expectations clear.
Built for every property type
Your portfolio, your rules.
EverOpen adapts to your bylaws, tenancy agreements, and communication preferences — whether you manage 20 units or 2,000.
Residential Property Management
Maintenance intake, lease queries, rent arrears communication, inspection scheduling, and move-in/out coordination across your rental portfolio.
Strata & Body Corporate
Bylaw queries from owners and tenants, AGM and levy notices, common area maintenance requests, and committee decision communications.
Commercial Property
Tenant fit-out queries, outgoings reconciliation questions, lease renewal discussions, and building facilities management requests.
Short-Term Rentals
Guest check-in instructions, house rule questions, maintenance issues during stays, and review follow-up — all handled automatically.
Student Housing
High-volume maintenance requests, shared facility disputes, lease query support, and semester-end move-out coordination for student accommodation.
Build-to-Rent Portfolios
Centralised management of large residential buildings with consistent tenant communication, rapid maintenance response, and renewals at scale.
Ready to handle your portfolio on autopilot?
Your AI property manager, live in days.
No extra staff. No missed maintenance requests. Just a portfolio that runs more smoothly with less of your team's time spent on messages.
Upload your agreements and go live. Works with any existing phone number or messaging channel.