Higher cart recovery rate vs. email alone
Of customer support queries resolved without human involvement
Customer support across every channel
More revenue per conversation with AI-driven upsells
Handles every customer conversation
One AI. More revenue, less support volume.
Customers get instant answers before they leave. Your support team handles only the edge cases. Your revenue grows from conversations you were missing.
For Shoppers
- Sizing, fit, and compatibility questions answered
- Ingredient, material, and spec details shared
- Shipping timeframe and cost confirmed
- Return and exchange policy explained
- Stock availability confirmed in real time
- Personalised recommendations offered
For Your Support Team
- 90%+ of tickets resolved without involvement
- Only escalations and complaints reach them
- Full conversation context on every escalation
- Order status queries handled automatically
- Returns and exchanges processed without manual work
- Ticket volume stays flat even as orders scale
For Store Owners
- Abandoned carts recovered via WhatsApp and SMS
- Upsells drive higher average order value
- Post-purchase follow-up increases repeat orders
- Review requests sent at the right moment
- Seasonal and restocking campaigns automated
- Revenue from conversations you were losing
Complete e-commerce automation
From browse to repeat buyer — automated.
Every question answered before the customer leaves. Every cart recovered with a personalised message. Every order followed up to build loyalty.
Does the size M run true to size?
Our Linen Shirt runs slightly slim. If you're between sizes, we recommend sizing up. What's your usual chest measurement?
Will this arrive before Christmas?
If you order today, standard shipping delivers by Dec 22. Express (next day) is available for an extra $8. Which would you prefer?
Can I return it if it doesn't fit?
Free returns within 30 days — no questions asked. Just reply RETURN after it arrives and we'll send a pre-paid label.
Pre-Purchase Q&A
Questions answered before they abandon their cart.
A customer with a question is a customer about to leave. EverOpen answers sizing, ingredients, compatibility, shipping, and returns instantly — so the hesitation resolves into a purchase, not a lost sale.
Cart recovery sequence — Hydrating Rose Serum
You left something behind! The Rose Serum is still waiting — and we've reserved yours for 24hrs.
Complete purchase →Last chance — your reservation expires tonight. 4 units left in stock.
Buy now →Total recovery: 33% of abandoned carts converted
vs. 11% average email recovery rate
Cart Recovery
WhatsApp cart recovery converts 3× better than email
98% of WhatsApp messages are read within 3 minutes. EverOpen sends personalised, timely recovery messages with the exact product the customer left behind — and answers any last objections before they go elsewhere.
Where is my order? It's been 3 days.
Order #4821 is with Royal Mail — last scanned in Birmingham. Estimated delivery tomorrow before 6pm. I'll text you when it's delivered.
I received the wrong item.
I'm really sorry about that. I've raised a priority replacement order — correct item ships today. A pre-paid return label is on its way.
Has my refund been processed?
Your refund of £47.50 was issued on 14 Jan and typically takes 3–5 business days to appear. Still not showing? I'll escalate it now.
Order Support
Order queries handled instantly — without your team
"Where's my order?" is the most common support request for any online store — and the most automatable. EverOpen checks tracking, processes returns, and escalates only the cases that genuinely need human judgment.
I just bought the Vitamin C serum — do I need anything else for my routine?
Great choice! For best results, layer the Vitamin C before your moisturiser. A lot of customers pair it with our SPF 50 Day Cream — it completes the brightening routine. Want me to add it to your order before it ships?
Upsell & Cross-Sell
Relevant recommendations that increase average order value
Based on what the customer is buying or asking about, EverOpen recommends complementary products naturally — increasing average order value without feeling pushy. The right suggestion at the right moment.
After purchase
- Shipping notification with tracking
- Delivery confirmation + care instructions
- Review request 7 days after delivery
60 days later
- Restocking reminder for consumables
- Personalised "you might like" recommendations
- Loyalty discount for next order
Post-Purchase Loyalty
One purchase becomes a repeat customer relationship
Post-delivery follow-up, review requests, restocking reminders, and personalised recommendations sent at the right cadence — turning first-time buyers into your most valuable repeat customers.
How it works
From first browse to loyal repeat buyer — automated.
Connect your product catalog and EverOpen handles every customer conversation from there.
Customer asks a question on any channel
Website chat, WhatsApp, SMS, or email — EverOpen answers sizing, ingredients, compatibility, shipping, and returns questions instantly, from your product catalog and policies. No support ticket required.
A customer with an unanswered question is 3× more likely to abandon than one who gets an instant answer.
Abandoned cart? WhatsApp message goes out within the hour
EverOpen detects the abandonment, waits the right amount of time, and sends a personalised recovery message via WhatsApp with the exact product and a direct checkout link. Questions get answered in the same conversation.
WhatsApp cart recovery has a 98% open rate vs. 20% for email. The conversion rate follows.
Order queries handled automatically
Shipping status, delivery estimates, wrong items, refund status — EverOpen integrates with your order management system and answers instantly. Genuine issues are escalated with full context.
90% of support tickets are "where's my order" — EverOpen handles all of them.
Upsells and cross-sells happen in conversation
When a customer asks about a product or completes a purchase, EverOpen recommends complementary items naturally and contextually — based on what's in their cart and their purchase history. Higher AOV without feeling pushy.
Contextual recommendations in conversation convert 5× better than homepage carousels.
Post-purchase sequences build long-term loyalty
Delivery notification, care instructions, review request, restocking reminder — all sent at the right time for the right product category. Repeat purchase rate climbs without any campaign management.
Increasing repeat purchase rate by 5% increases profitability by 25–95%.
Works for every store type
Your products, your customers.
EverOpen adapts to your catalog, return policies, and customer profile — whether you sell skincare, furniture, or supplements.
Fashion & Apparel
Sizing guidance, fabric questions, outfit recommendations, returns handling, and restock alerts for waitlisted items.
Beauty & Skincare
Ingredient questions, skin type matching, routine recommendations, patch test guidance, and shade comparison assistance.
Home & Garden
Dimensions, materials, assembly questions, delivery lead times, and room planning suggestions for larger purchase decisions.
Electronics & Tech
Compatibility checking, spec comparison, warranty questions, setup guidance, and technical support for post-purchase queries.
Food & Drink
Allergen and ingredient queries, subscription management, delivery frequency questions, and recipe suggestions for your products.
Health & Supplements
Dosage questions, stacking guidance, regulatory-compliant answers, subscription reorder, and personalised protocol recommendations.
Ready to convert more of your traffic?
Your AI store assistant, live in hours.
Connect your catalog and go live. More questions answered, more carts recovered, more repeat buyers — without increasing your support headcount.
Connects to Shopify, WooCommerce, and most major platforms. Live in hours.